Northwind Software Support

Support centre

Find guides, FAQs and best practices for Northwind Software.

Customer success

Dedicated onboarding and a named contact for every paid plan.

Single sign-on

SAML 2.0, OIDC and SCIM provisioning out of the box.

Cost controls

Budgets, alerts and per-team chargeback reports baked in.

FAQ

How long does a typical onboarding take?

Most teams are in production within two weeks. A guided checklist and a named contact help keep things on track.

Which compliance certifications do you hold?

SOC 2 Type II, ISO 27001 and GDPR. Reports are available under NDA from the trust centre.

Do you offer a free trial?

Yes, a 30-day trial of every paid feature, no credit card required. Sandbox environments remain free indefinitely.

How is pricing structured?

Plans are billed per active user, per month, with annual discounts. Volume pricing is available from 250 seats.